Terms of Service

Last updated: 6/29/2025

Acceptance of Terms

By using Novura Home's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Services Provided

Novura Home provides professional cleaning services for residential properties and short-term rentals. Our services include:

  • Standard residential cleaning
  • Deep cleaning services
  • Move-in/move-out cleaning
  • Airbnb and short-term rental turnover services
  • Additional services as agreed upon

Booking and Payment

When you book our services:

  • You agree to provide accurate information about your property and cleaning needs
  • Payment is due upon completion of services unless otherwise arranged
  • Cancellations must be made at least 24 hours in advance
  • Late cancellations may incur fees

Property Access

You agree to provide safe and legal access to your property. This includes:

  • Ensuring our team can safely enter and exit the property
  • Providing keys, codes, or other access methods as needed
  • Informing us of any hazards or special conditions
  • Ensuring pets are secured during cleaning

Liability and Insurance

Novura Home is fully licensed, bonded, and insured. Our liability coverage includes:

  • Property damage protection up to $2 million
  • Comprehensive liability coverage
  • Workers' compensation for all employees

Satisfaction Guarantee

We offer a 100% satisfaction guarantee. If you're not satisfied with our service:

  • Contact us within 24 hours of service completion
  • We will return to address any concerns at no additional cost
  • This guarantee applies to all our standard services

Limitation of Liability

While we maintain comprehensive insurance, our liability is limited to the cost of the cleaning service provided. We are not responsible for:

  • Pre-existing damage to property
  • Items of extraordinary value not disclosed in advance
  • Damage caused by normal wear and tear

Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website.

Contact Information

For questions about these Terms of Service, contact us at:

  • Email: info@novurahome.com
  • Phone: (650) 293-1524